Responsible Gambling

Gambling should be entertainment, not a problem. Spirit Casino is committed to responsible gambling and provides tools and resources to help you stay in control.

Understanding Gambling

Gambling involves risk. The house has a mathematical edge - long term the casino always wins. Individual sessions can be profitable but over time results trend negative.

That's not criticism of gambling but reality. Those who play with this expectation and set limits can have fun. Those trying to win back losses or viewing gambling as income source run into problems.

Self-Assessment

Ask yourself these questions honestly:

Do you play longer than planned?
Do you bet more money than you can afford to lose?
Do you try to recover losses through more gambling?
Do you lie to friends or family about your gambling?
Do you neglect work, study or family because of gambling?
Do you feel guilty or depressed about your gambling?
Do you borrow money to gamble?
Do you constantly think about the next game?

If you answer yes to several of these questions a problem might exist. That's not shameful but you should take action.

Available Tools

Deposit Limits

Set daily, weekly or monthly deposit ceilings. When you reach the limit further deposits are blocked until the period expires. Increases become active after 24-48 hours (cooling-off), reductions immediately.

Loss Limits

Define maximum losses you'll accept per day, week or month. When you reach the limit you can't play anymore until the period is over.

Wager Limits

Restrict how much you can bet per spin, hand or round. Prevents impulsive high stakes in emotional moments.

Session Timers

Set time limits for your play sessions. After X minutes you get a warning, after Y minutes automatic logout. Helps avoid losing track of time.

Reality Checks

Regular pop-ups show how long you've been playing and your current result. Interrupts the flow and forces conscious decision to continue or stop.

Self-Test

Questionnaire in account area helps assess whether your gambling behavior might be problematic. Anonymous and confidential.

Self-Exclusion

Temporary Exclusion

Lock your account for 24 hours, 7 days, 30 days or 6 months. During this time you can't log in and can't play. After expiry the account automatically reactivates.

Use this when you realize you need a break. No shame in taking control.

Permanent Exclusion

Permanent and irreversible. Account gets closed, balances paid out (after fulfilling any wagering requirements). You can't create a new account at Spirit Casino.

This is the emergency brake. If gambling negatively impacts your life, permanent exclusion is the right step. It's brave not weak to take this action.

Help Organizations

Professional help is available. These organizations offer counseling, therapy and support - often free and anonymous:

Gambling Help Online

Phone: 1800 858 858 (24/7, free call)
Website: www.gamblinghelponline.org.au
Free, confidential support and counseling.

Lifeline

Phone: 13 11 14 (24/7)
Website: www.lifeline.org.au
Crisis support and suicide prevention services.

Gamblers Anonymous Australia

Website: www.gamblersanonymous.org.au
Self-help groups using 12-step program. Meetings in many cities.

Relationships Australia

Phone: 1300 364 277
Website: www.relationships.org.au
Support for individuals and families affected by gambling.

For Family and Friends

Gambling addiction doesn't just affect the gambler but also family and friends. If you're worried about someone:

Address the problem openly without judgment
Offer support but don't take on responsibility
Don't lend money for gambling
Encourage seeking professional help
Get support yourself - family members often need counseling too

Many of the organizations listed above also offer family counseling.

Underage Protection

Spirit Casino doesn't permit players under 18. We take this seriously:

Age verification at registration
Document verification before first withdrawal
Suspected cases immediately investigated
Minor accounts closed without exception

Parents and guardians: Protect your children by controlling access to payment methods and having conversations about gambling risks.

Tips for Controlled Gambling

Set a budget you can afford to lose
View losses as entertainment cost
Never gamble under influence of alcohol or drugs
Don't gamble when emotional, depressed or stressed
Balance gambling with other activities
Take regular breaks
Don't chase lost money
Don't use money intended for other purposes
Don't gamble to forget problems

Our Commitment

Spirit Casino commits to responsible gambling:

Tools are easily accessible not hidden
Support is trained to recognize problematic behavior
We intervene proactively when warning signs appear
Marketing is responsible - no targeting minors, no downplaying risks
Transparent information about odds and house edge

We want players to have fun not ruin their lives. Long term that's also better business.