Privacy Policy
Spirit Casino takes protection of your personal data seriously. This privacy policy explains what data we collect, why we collect it, how we use it and what rights you have.
Last updated: December 2024
Data Controller
The data controller under applicable privacy legislation is Spirit Casino, operating under Curacao Gaming Licence. For privacy inquiries you can contact us through support channels.
What Data Do We Collect?
Account Data
During registration we collect: name, email address, date of birth, residential address, phone number (optional). This data is necessary to create your account and meet legal requirements.
Verification Data
For KYC verification we require copies of your ID and proof of address. These documents are stored securely and used only for verification purposes.
Transaction Data
All deposits and withdrawals are logged - amount, date, payment method. We don't store complete credit card numbers, only the last 4 digits for identification.
Gaming Activity
We track which games you play, when, how long, bet sizes, wins and losses. This helps us identify problematic gambling behavior and provide better player experiences.
Technical Data
IP address, browser type, operating system, device ID, cookies. This data assists with security, fraud prevention and technical performance optimization.
Communication
Chat histories with support, email correspondence. Stored for quality control and dispute resolution.
How Do We Use Your Data?
Account Management
Your data enables us to manage your account, authenticate login, process withdrawals. Basic platform functionality.
Legal Compliance
KYC and AML checks are legally mandated. We must verify you're over 18, that you're not a prohibited person, that no money laundering occurs.
Security & Fraud Prevention
Data analysis helps identify suspicious activity - multiple accounts, bonus abuse, compromised accounts. Protects you and other players.
Marketing & Communication
With your consent we send emails about bonuses, new games, tournaments. You can unsubscribe anytime - link is in every marketing email.
Service Improvement
Aggregated data analysis shows us which features get used, where problems occur, what can be improved. Individual player data is anonymized for this purpose.
Who Do We Share Your Data With?
Payment Processors
Payment service providers need certain data to process transactions. They're subject to their own privacy policies and PCI-DSS standards.
Game Providers
Some game providers receive aggregated gaming data (not personally identifiable) for their own analysis and game optimization.
Regulatory Authorities
When legally required we share data with licensing authorities, tax authorities or law enforcement. Only upon official request.
Service Providers
Cloud hosting, email services, analytics tools - these providers have access to certain data to deliver their services. All are contractually bound to confidentiality.
Never Sold
We do not sell your data to third parties. Ever. No data brokers, no advertising companies, nobody.
How Do We Protect Your Data?
SSL encryption for all data transmission. Databases are password protected with access restrictions. Regular security audits and penetration testing.
Staff only access data they need for their work. All are bound by confidentiality agreements.
Physical servers sit in secured data centers with 24/7 monitoring, access controls, backup systems.
How Long Do We Store Your Data?
Active accounts: Data is stored while your account exists plus statutory retention periods (typically 5-7 years for financial data).
Closed accounts: After account closure personal data is deleted after statutory periods expire. Transaction history must be kept longer for accounting and regulation.
Marketing data: When you unsubscribe from marketing emails this data is removed from active lists within 30 days.
Your Rights
Right to Access
You can request what data we hold about you. We'll provide a copy within 30 days.
Right to Rectification
Incorrect or incomplete data can be corrected. Contact support with the correct information.
Right to Erasure
After account closure you can request deletion of your data. Exceptions apply for data we're legally required to retain.
Right to Restriction
You can restrict processing of certain data while e.g. accuracy is being verified.
Right to Data Portability
You can receive your data in machine-readable format to transfer to another service.
Right to Object
You can object to processing of your data for direct marketing at any time.
Right to Complain
If you believe your privacy rights have been violated you can lodge a complaint with the relevant privacy authority.
Minors
Spirit Casino doesn't permit players under 18. We don't knowingly collect data from minors. If we learn a minor has created an account it will be immediately closed and all data deleted.
Changes to This Policy
This privacy policy may be updated to reflect changes in laws, our practices or services. Significant changes will be announced via email. The current version is always available on this page with the date of last update.
Contact
Questions about this privacy policy or exercising your rights? Contact our support via live chat or email. We respond to privacy requests within 30 days.
