Contact Us

Questions, problems or feedback? We're here to help. Multiple ways to reach us - choose what works best for you.

Live Chat - Fastest Option

Availability: 24/7
Average Response Time: Under 2 minutes
Languages: English, plus others on request

Live chat is accessible in the account area or via the chat button bottom right on every page. For most questions this is the quickest solution - direct contact with support staff who have access to your account data.

What chat support can resolve: Login issues, bonus activation, payment questions, technical difficulties, account settings, general queries.

Email Support

Email Address: [email protected]
Response Time: Typically within 6 hours, maximum 24 hours
Best For: Complex inquiries, document upload, detailed explanations

Use email when you need to send documents (KYC verification), require detailed explanations, or when your issue isn't urgent. All emails get answered, no inquiry gets lost.

Tip: More details you provide in the first email, faster and more accurate the response. Account username, problem description, relevant screenshots help significantly.

Contact Form

Alternative to direct email, you can use the contact form on the website. Works same as email but might be more comfortable for some.

Fill the fields (name, email, subject, message), click "Send", done. You'll receive automatic confirmation that the message arrived.

FAQ & Help Center

Before contacting us check the Help Center - many common questions are already answered there. Saves time for both sides.

Help Center categories:

Account & Registration
Deposits & Withdrawals
Bonuses & Promotions
Games & Software
Verification & Security
Responsible Gambling

Search function in Help Center quickly finds relevant articles. If the answer's not there then contact support.

Response Times

We try to respond as quickly as possible but sometimes it takes longer:

Live Chat: Immediate to 5 minutes (during high volume)
Email: 6-24 hours typically
Complex Cases: Up to 48 hours when investigation needed
Verification: 24-48 hours for document review

Weekends and holidays may delay responses but live chat is always staffed.

Feedback & Suggestions

We want to improve. Your feedback helps - what works well, what doesn't, what's missing, what could be better.

Feedback can be given through:

Directly in live chat
Via email to [email protected]
Through surveys we occasionally send
Thumbs up/down buttons under support responses

Not every feedback leads to changes (some things aren't feasible) but everything gets read and considered.

Complaints

If you're dissatisfied with something - tell us. First we try to resolve internally:

Contact support and explain the problem in detail
If the first response isn't satisfactory request escalation to manager
Manager reviews the situation and typically responds within 48 hours
If still no resolution there's external dispute resolution

We take complaints seriously. Most get resolved satisfactorily when both sides communicate openly.

Business Inquiries

For partnerships, affiliate programs, B2B inquiries or media requests please use: [email protected]

This email isn't for player support - use the channels listed above for that.

License Information

Spirit Casino operates under Curacao Gaming Licence.
Licence Number: [Number would be here]
Regulatory Authority: Curacao eGaming

For official inquiries regarding licensing contact the regulatory authority directly.